Shipping & Delivery policy

## Shipping & Delivery Policy **Effective Date:** [03/05/2026] At Namos Antiques, we are committed to ensuring that your orders are processed and delivered in a secure and timely manner. This Shipping & Delivery Policy outlines how we handle order processing, shipping, and delivery. --- ## 1. Order Processing * All orders are processed within **1–3 business days** after payment confirmation * Orders are processed during business days only (excluding weekends and public holidays) * Once your order is processed, you will receive a confirmation and shipping update --- ## 2. Shipping Locations We currently offer shipping: * Across the **United Arab Emirates (UAE)** * International shipping to selected countries (availability may vary) If your location is not supported, please contact us before placing an order. --- ## 3. Delivery Timeframes Estimated delivery times: * **UAE Deliveries:** 2–5 business days * **International Deliveries:** 5–10 business days (may vary by destination) Please note that delivery timelines are estimates and may be affected by external factors such as customs clearance, courier delays, or unforeseen circumstances. --- ## 4. Shipping Charges * Shipping charges are calculated at checkout based on your location and order details * Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer --- ## 5. Order Tracking * Once your order is shipped, tracking details (if available) will be provided * Customers can use the tracking information to monitor delivery status --- ## 6. Delivery Conditions * Customers must ensure that the shipping address provided is accurate and complete * We are not responsible for delays or failed deliveries due to incorrect address details * Deliveries may require a signature upon receipt --- ## 7. Damaged or Lost Shipments We take care in packaging all items, especially antiques and fragile collectibles. If your order arrives damaged or is lost: * You must report the issue within **[1–3 days]** of delivery * Provide clear photos or evidence of the damage * Claims are reviewed on a case-by-case basis --- ## 8. Failed Deliveries & Re-Shipping If a delivery attempt fails due to: * Incorrect address * Unavailability of the recipient The order may be returned to us. Re-shipping may incur additional charges. --- ## 9. Customs, Duties & Taxes (International Orders) For international shipments: * Customs duties, taxes, and import charges are not included in the product price or shipping fee * These charges are the responsibility of the customer * Delays caused by customs are beyond our control --- ## 10. Special Note on Antique Items * All items are packaged carefully to ensure safe delivery * Due to the nature of antique and vintage items, packaging may vary depending on item type and fragility --- ## 11. Contact Us If you have any questions regarding shipping or delivery, please contact us or reach out through our Contact Us page or chatbot for assistance.