Terms and Conditions

## Terms & Conditions **Effective Date:** [03/05/2026] Welcome to Namos Antiques. These Terms & Conditions (“Terms”) govern your use of our website and the purchase of products from our platform. By accessing or using our website, you agree to be bound by these Terms. --- ## 1. General Information Namos Antiques is an online store based in the United Arab Emirates, offering antique and vintage items including watches, pens, and collectible pieces. All products are sold subject to availability and these Terms. --- ## 2. Eligibility By using this website, you confirm that: * You are at least 18 years old * You are legally capable of entering into binding contracts --- ## 3. Product Information We make every effort to ensure that all product descriptions, images, and details are accurate. However: * All items are **vintage, antique, or pre-owned** in nature * Items may show **signs of age, wear, or minor imperfections** * Colors and appearance may vary slightly due to screen differences Customers are responsible for reviewing product details before purchasing. --- ## 4. Pricing and Payments * All prices are listed in AED (unless otherwise stated) * Prices may include applicable taxes (if required under UAE law) * Payments are processed securely through third-party providers such as Stripe and PayPal * We do not store your payment details We reserve the right to update pricing at any time without prior notice. --- ## 5. Order Acceptance Once an order is placed: * You will receive a confirmation email * We reserve the right to accept or reject any order for reasons including product availability, pricing errors, or suspected fraud --- ## 6. Shipping and Delivery * Delivery timelines are estimates and may vary depending on location * We are not responsible for delays caused by courier services or external factors * Customers are responsible for providing accurate shipping information --- ## 7. Refund, Return, and Exchange Policy Due to the unique and collectible nature of our products, our refund and return policy is limited and subject to review. ### 7.1 General Policy * All requests for refunds, returns, or exchanges are **reviewed on a case-by-case basis** * Approval of any refund, return, or exchange is **at the sole discretion of Namos Antiques** ### 7.2 Request Process To request a refund, return, or exchange: * You must raise a request through our **Contact Us page or chatbot** * Requests must include order details and reason for the request * Requests must be submitted within **[3 days, e.g., 1–3 days]** of product delivery ### 7.3 Conditions for Consideration Requests may be considered under the following circumstances: * Item received is significantly different from the description * Item is damaged during shipping (proof required) ### 7.4 Non-Eligible Cases We do not accept returns or refunds for: * Change of mind * Minor wear consistent with vintage or antique condition * Issues clearly mentioned in the product description ### 7.5 Refund Processing If approved: * Refunds will be processed via the original payment method * Processing time may vary depending on the payment provider --- ## 8. Cancellations * Orders cannot be cancelled once shipped * Cancellation requests before shipment are subject to approval --- ## 9. Intellectual Property All content on this website, including images, text, and branding, is the property of Namos Antiques and may not be used without permission. --- ## 10. Limitation of Liability To the maximum extent permitted by law: * Namos Antiques shall not be liable for indirect, incidental, or consequential damages * Our liability is limited to the amount paid for the product --- ## 11. Authenticity and Disclaimer * Items are sold as collectibles and vintage goods * Brand names are used for identification purposes only * We do not claim official affiliation with any brands unless explicitly stated --- ## 12. Privacy Your use of our website is also governed by our Privacy Policy. --- ## 13. Changes to Terms We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page. --- ## 14. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. --- ## 15. Contact Us For any questions, concerns, or requests, please contact us or raise a request through our Contact Us page or chatbot.